Shipping Policy

• As soon as your order has been shipped, we will send you a notification email with the tracking details. You can use this information to track your order's progress and know when to expect it.
• Your order will ship out as soon as it’s processed by our warehouse. Our order processing times are: 1 - 3 business days depending on product design,Item and inventory.
• Orders over $30 ship for free standard shippping. Orders under $30 ship for standard shippping with flat rate charge of $9.99.

NOTE:JaneMate have the right to adjust the shipping policy at any time,The shipping fee is subject to the product display page and marketing activities.

Delivery Time=Processing Time+Shipping Time

• Our estimated delivery date is based on several factors, including the destination address, and the time we prepare your items for shipment.
• For example, if you order a children's education toy, it will need 1-3 business days of processing time and 7-12 business days of shipping time. Therefore, you are expected to receive it in 8-15 business days.
• Note: Due to the increased volume of orders during Black Friday/Cyber Monday, there may be a delay in the processing time of all orders, but don't worry, we will speed up the process and send the products to you at the first time.

DO YOU SHIP INTERNATIONALLY?

• We currently ship to over 50 countries!We will make all efforts to deliver your package on time. However, a delay may occur due to invalid addresses, customs clearance issues, public holidays and peak season, etc. Your patience is highly appreciated.

WILL I NEED TO PAY DUTIES AND TAXES?

• ALL countries/regions have already charged 10% tax at checkout, and the courier company will no longer charge customers.

How to Track My Order?

• When the order has been shipped, we would send a shipping confirmation email to you. At the same time, we would send the tracking number and the tracking link to you, then you could check the tracking information yourself.
• If you have any problems on order or need help,please feel free to contact our customer service team,email:service@JaneMate.com

Additional Information

• We process orders from Monday to Friday (except on weekends and holidays)
• All delivery times are estimated and JaneMate is not responsible for delays caused by unforeseen factors (weather, delivery carrier factors, customer error holiday-related delays, etc.) or any other unforeseen factors.